VanillaGoods support

Contact VanillaGoods

Choose the request type that best matches your needs. Our guided contact form helps us understand whether you are a retail customer, reseller, wholesale buyer, end user, or farmer so we can respond with the right information faster.

Customer Support Request

Tell us how we can help with your order, product question, shipping issue, or return request.

Retail customer details

For order help, please include your order number if you have it. For product questions, tell us which vanilla product you are interested in.

Reseller details

This helps us understand your store, channel, customer base, and best-fit products.

Wholesale customer details

For bulk or commercial requests, quantity and product format help us respond with better pricing and availability guidance.

End-user details

Tell us how you use vanilla so we can recommend the best product, origin, strength, or format.

Farmer / origin partner details

For growers, cooperatives, exporters, and origin partners, origin and crop details help us review the opportunity correctly.

We typically review messages during business hours. For faster help, include order numbers, quantities, product names, timelines, and photos when relevant.

Order, product, or retail support

Use the retail customer path for order questions, product help, returns, damaged shipments, or general support.

Bulk, reseller, or wholesale inquiries

Use reseller or wholesale if you need bulk pricing, commercial supply, recurring volume, or resale support.

Shipping or returns

For shipping questions email shipping@vanillagoods.com. For returns email returns@vanillagoods.com.