Simple terms for a better vanilla experience.

Our approach to privacy

At VanillaGoods, we respect your privacy and want you to understand how information is collected and used when you visit our website, place an order, contact us, or interact with our store.

This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you. For privacy questions, contact privacy@vanillagoods.com.

Information we collect

We may collect information you provide directly, such as your name, billing and shipping address, email address, phone number, company name, order details, customer service messages, and any information submitted through forms on our website.

We may also collect technical and usage information, such as browser type, device information, IP address, pages viewed, referral source, cart activity, and interactions with our website.

How we use information

We use customer information to process orders, arrange shipping, provide tracking, respond to questions, improve our website, prevent fraud, personalize the shopping experience, send order updates, and communicate with customers who choose to receive marketing messages.

We may also use information for business operations, analytics, recordkeeping, compliance, and protection of our rights, customers, and website.

Payments and checkout

Payments are processed through secure third-party payment providers. VanillaGoods does not intentionally store full credit card numbers through our standard online checkout.

Payment providers may collect and process payment information according to their own privacy and security practices.

Cookies, analytics, and marketing

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the store, remember preferences, understand website performance, measure marketing activity, and improve the customer experience.

You can usually control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Sharing information

We may share information with service providers that help us operate our business, including ecommerce platform providers, payment processors, shipping carriers, fulfillment partners, email service providers, analytics providers, fraud prevention tools, and professional advisors.

We may also disclose information if required by law, legal process, government request, or to protect the rights, safety, and security of VanillaGoods, our customers, or others.

Your choices and privacy rights

You may contact us to request access to, correction of, or deletion of personal information where applicable. You may also unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us.

Depending on your location, you may have additional privacy rights. To make a privacy request, email privacy@vanillagoods.com and include enough information for us to verify and respond to your request.

Data retention and security

We retain information for as long as needed to provide services, fulfill orders, maintain records, resolve disputes, comply with legal obligations, and operate our business.

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online system can be guaranteed to be completely secure.

Children’s privacy

Our website and products are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

International visitors

If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

By using our website, you understand that privacy rules may differ from those in your location.

Policy updates

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or customer experience. The updated version will be posted on this page with a revised date.

Agreement to these terms

These Terms of Service apply when you visit the VanillaGoods website, place an order, create an account, contact us, or purchase our products.

By using our website or buying from VanillaGoods, you agree to these terms. If you have questions before placing an order, contact support@vanillagoods.com.

Our products

VanillaGoods sells vanilla beans, vanilla extract, vanilla powder, vanilla sugar, specialty vanilla products, and related goods. Product descriptions are written to be accurate and helpful, but natural vanilla products can vary by origin, crop, curing method, batch, moisture, aroma, color, and flavor profile.

Images, flavor notes, and descriptions are provided for guidance and may not be an exact representation of every unit or batch.

Orders and acceptance

Placing an order does not automatically mean the order has been accepted. We may review, decline, cancel, or limit an order if there is a pricing error, inventory issue, payment concern, suspected fraud, shipping limitation, compliance issue, or other business reason.

If we cancel an order after payment has been captured, we will issue an appropriate refund to the original payment method.

Pricing, promotions, and availability

Prices, product availability, promotions, discounts, and product details may change without notice. We do our best to keep the website accurate, but errors may occur.

Promotions may be limited by date, quantity, product type, customer type, order size, or other conditions listed at the time of offer.

Payment

Payment is due at checkout unless separate terms are approved in writing for wholesale, bulk, or business orders. You agree to provide current, complete, and accurate billing and payment information.

If payment cannot be processed, we may delay, cancel, or refuse fulfillment of the order.

Shipping and delivery

Shipping timelines are estimates and may be affected by processing time, carrier availability, weather, holidays, address accuracy, customs review, or events outside our control.

Once an order is handed to a carrier, delivery timing and tracking updates are managed by the carrier. Please review our Shipping Policy for more detail.

Returns and refunds

Returns, replacements, exchanges, damage claims, and refunds are handled according to our Refund & Return Policy. Because many of our products are food or flavor products, opened or used items may not be eligible for return unless there is a verified issue.

Please contact us promptly if your order arrives damaged, leaking, incorrect, or incomplete.

Food safety and customer use

Customers are responsible for using, storing, and handling products appropriately after delivery. Please follow any product labels, instructions, storage guidance, and applicable food safety practices.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Wholesale, bulk, and custom orders

Wholesale, bulk, private-label, custom, special-order, pallet, or freight orders may be subject to additional terms, lead times, payment requirements, shipping coordination, or return limitations.

Any special terms should be confirmed in writing before the order is fulfilled.

Website content and intellectual property

The VanillaGoods name, logo, product images, page content, graphics, designs, copy, and other website materials are owned by or licensed to VanillaGoods and may not be copied, modified, reproduced, or used without permission.

Prohibited uses

You agree not to misuse our website, interfere with store operations, attempt unauthorized access, submit false information, violate applicable laws, infringe intellectual property rights, or use our website or products for unlawful purposes.

Disclaimer of warranties

Our website and products are provided on an “as available” basis, except where specific product warranties or rights are required by law. We do not guarantee that the website will be uninterrupted, error-free, or free from all security risks.

Limitation of liability

To the fullest extent permitted by law, VanillaGoods will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, shipping delays, or inability to use the website.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to every customer.

Governing law

These terms are governed by the laws of the jurisdiction listed in the section settings, without regard to conflict of law rules, unless a different rule is required by applicable consumer protection law.

Changes to these terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised date. Continued use of the website after changes are posted means you accept the updated terms.