Carefully packed
We package vanilla products with care so your order arrives protected, clean, and ready to use.
Shipping Policy
Carefully packed. Clearly shipped.
Every VanillaGoods order is handled with care — from packaging and tracking to delivery support. We want shipping to feel simple, transparent, and dependable.
Free over $2,500
Qualifying orders over $2,500 receive free standard shipping where available.
Simple support
Email shipping@vanillagoods.com with your order number for shipping questions.
Our shipping promise
At VanillaGoods, we know shipping is part of the product experience. Whether you are ordering vanilla extract, vanilla beans, vanilla powder, vanilla sugar, or specialty vanilla products, we work to package each order carefully and communicate clearly throughout the process.
For shipping questions, delivery concerns, or address updates, please contact us at shipping@vanillagoods.com.
Order processing time
Most orders are processed within 1–3 business days, excluding weekends and holidays.
Processing times may be longer during peak seasons, large order volume, custom product preparation, wholesale orders, or carrier delays. If there is a meaningful delay with your order, we will do our best to communicate promptly.
Shipping rates
Shipping rates are calculated at checkout based on order size, product weight, destination, and available carrier options.
Orders over $2,500 qualify for free standard shipping where available. Some wholesale, freight, oversized, remote-area, or special-handling orders may require a custom shipping quote.
Free shipping over $2,500
Orders over $2,500 are eligible for free standard shipping. This offer is designed to support larger customer, bakery, foodservice, and wholesale orders.
Free shipping applies to eligible orders after discounts and before applicable taxes, unless otherwise stated at checkout. If an order requires freight, special handling, or destination-specific carrier arrangements, our team may contact you before shipment.
Tracking and delivery
Once your order ships, you will receive tracking information by email when available. Tracking updates are provided by the carrier and may take time to refresh after the package is scanned.
Please make sure your shipping address is complete and accurate before placing your order. VanillaGoods is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Order placedWe receive your order and begin preparing it for shipment.
Packed with careYour vanilla products are reviewed, packed, and prepared for carrier pickup.
Tracking sentTracking is emailed once the carrier accepts or scans the shipment.
Address changes
If you need to update your shipping address, contact shipping@vanillagoods.com as soon as possible with your order number and the correct address.
We will do our best to update the order before it ships, but we cannot guarantee address changes once fulfillment has started or the carrier has accepted the package.
Damaged, missing, or delayed shipments
Please inspect your shipment when it arrives. If your order is damaged, leaking, missing items, or appears to have been mishandled in transit, contact us as soon as possible.
Email shipping@vanillagoods.com with your order number and photos of the product, shipping box, packing materials, and any visible damage. This helps us review the issue quickly and work toward a fair resolution.
Wholesale, bulk, and freight orders
Wholesale, bulk, private-label, custom, pallet, or freight orders may require additional processing time and custom shipping coordination.
For larger orders, our team may contact you to confirm shipping method, freight requirements, delivery access, liftgate needs, appointment scheduling, or other carrier details before shipment.
International shipping
International shipping availability may vary by product, destination, customs rules, and carrier service. Customers are responsible for any customs duties, import taxes, brokerage fees, or destination-country requirements unless otherwise stated at checkout.
If you are placing an international or large commercial order, please contact shipping@vanillagoods.com before ordering so we can help review shipping options.
Weather, carrier, and holiday delays
Delivery times are estimates and may be affected by weather, carrier volume, holidays, customs review, incorrect addresses, or events outside our control.
We appreciate your patience when carriers experience delays. If tracking has not updated for several business days, contact us and we will help review the shipment status.
Have a shipping question?
We are here to help with order tracking, shipping questions, address updates, large orders, freight coordination, and delivery concerns.
Email shipping@vanillagoods.com